The Northeast Florida Chapter of the League of Southeastern Credit Unions
Raise the Customer Service Crossbar CHAPTER EDUCATION WORKSHOP Wednesday, July 20,
2016 SPEAKER: Dave Strathmann
VyStar Credit Union - Training Room 104 - 4949 Blanding Blvd - Jacksonville, FL 32210
This training session will benefit every level of staff,
from CEO to new hire.
During this session participants will:
* Examine factors that create Member loyalty * Identify Ways to enhance your Member's experience * Understand
the 3 components of LIfetime Value of Members
About the Speaker: Dave Strathmann is President of Performance
Growth Inc., the authorized licensee of Crestcom International's Management and Leadership training since 1999. Dave is a
respected speaker and trainer. He is a certified professional trainer and has facilitated more than 2,000 BulletProof management,
leadership, and customer service training sessions.